At drsimonchard.com your privacy is important to us.

We commit to the protection of all personal information given to us by clients and customers. This is done in accordance with the UK Data Protection Act 1998. We will only use your information within the permissions you give us and the boundaries set out in our policy. We will never use your information for any other purposes, or share it with any third parties. We endeavour to ensure that all data is:

  • Lawfully processed, in accordance with the subject’s rights
  • Securely held
  • Accurate at all times
  • Relevant and comprehensive without being excessive
  • Processed for limited purposes
  • Not kept longer than necessary
  • Not transferred to non-EEA countries without sufficient protection

 

The General Data Protection Regulation (GDPR) sets out the basis upon which an individual’s data can be obtained and used. The purpose of this Privacy Notice is to explain how we will use any personal data that we collect about you when you visit our website, contact us or use our services in accordance with the GDPR and the Data Protection Act.

 

If you would like to contact us about any of the information contained within this Privacy Notice you can contact the compliance team by email at  info@rothleylodgedentalpractice.co.uk or write to us at Rothley Lodge Dental Practice, 15 Cherry Orchard, Staines TW18 2DE.

Dr Simon Chard is responsible for ensuring that this site remains compliant with data protection laws.

 

What information we collect from our Consumers:

We may collect the following types of personal data:

  • Contact Information: such as your name, email address, phone number, or postal address (e.g., if you fill out a contact form).
  • Usage Data: including your IP address, browser type, device information, and pages visited. Details of which are set out in our “Cookies Setting” section.
  • Marketing Preferences: if you subscribe to our newsletter or marketing emails.
  • Social Media or Media Submissions: if you interact with us via social platforms or consent to being featured in media content.
  • Appointment or Enquiry Data: if you book a consultation or contact us about services.

 

 

 

 

 

 

How we use your information:

We use your data to:

 

  • Respond to enquiries or appointment requests
  • Provide and improve our website and services
  • Send updates, news or marketing materials (if you’ve opted in)
  • Analyse website usage and improve user experience
  • Comply with legal obligations

Retention time:

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

 

Marketing:

We would like to send you information about products and services of ours and other companies we work with which may be of interest to you. If you have consented to receive marketing you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes email us at info@rothleylodgedentalpractice.co.uk

 

We will never provide your information to third parties for the purposes of marketing their products to you without seeking your explicit consent to do so.

 

Third Parties:

We share your information with selected third party service providers who perform functions on our behalf such as website hosting, analytics and search engine providers that assist us in the improvement and optimisation of our site.

We do not authorise these third parties to use your information for purposes other than for which it has been provided, and do not authorise these third parties to disclose that information to unauthorised parties. We require these third parties to maintain appropriate security to protect your information from unauthorised access or processing.

 

Email and Text Message:

We would like to communicate with you via email and text message. We will use the email address that you have provided to us in order to send you information about our services and to respond to you when you have an enquiry, raise a concern or complaint with us regarding either our products or service. We are not able to guarantee the security of any email servers, such as outlook, gmail or yahoo.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Cookies and other tracking technologies:

We collect information about your usage and activity on our website using technologies such as cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for such third parties. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.

There are different types of cookies which are used to do different things such as allowing you to navigate between pages on a website efficiently, remembering your preferences on a certain web

page, or improving your overall experience.

Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish. To find out more about cookies including what they are, how to control them or how to delete them, please visit www.aboutcookies.org.

 

Links to other websites:

Our website may contain links to other websites or services that are not owned or controlled by drsimonchard.com. This Policy only applies to information collected by our website. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our website. Your use of third parties’ websites linked to our website is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave our website.

 

Access to your information:

Under the GDPR you have a number of rights with regard to how your personal data is handled. You have the right to request a copy of the information that we hold about you or in certain circumstances to ask us to delete the information we process about you. If you would like a copy of some, or all, of your personal information please email info@rothleylodgedentalpractice.co.uk or write to us at Rothley Lodge Dental Practice, 15 Cherry Orchard, Staines TW18 2DE

If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.

If you have concerns about the way in which we have handled your data please contact info@rothleylodgedentalpractice.co.uk. If you are not satisfied with our response to any complaint you may have made, you can complain directly to the Information Commissioner Office.

 

Changes to our Privacy Notice:

We regularly review our Privacy Notice and will update this page when necessary. This Privacy Notice was last updated on the 25th June 2025.

 

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